How we choose the people who walk into your home.
Most families have one quiet question they do not always say out loud: who is actually going to be in the house? Here is exactly how that person was chosen.
Six gates before a caregiver ever steps into a client’s home.
Most agencies say background-checked. We document each step so you can ask about any of them.
Step 1: Application Screen
Work history, stability and longevity in caregiving roles, screen out anyone whose history does not fit. First phone screen is a real conversation.
Step 2: Full Background Check
Criminal background and sex offender registry, plus verified driver’s license and current auto insurance. Every hire, before any client home. We pay for the background check ourselves.
Step 3: References
Two professional references, called personally. Specific questions: showed up on time, complaints, comfort with dementia or post-discharge.
Step 4: In-Person Interview
How they carry themselves. How they handle hypotheticals. Whether the warmth on the phone holds up in person.
Step 5: Training Before First Shift
Visit-verification system, basic safety, dementia communication and de-escalation, infection control, documentation, family communication.
Step 6: Insured & Bonded
General liability and bonded caregivers. Legal and financial protection sits on us, not on your family. Proof on request.
Keeping standards high is the other half.
Caregivers who do not meet our standards do not stay on the team. The reverse is also true: the caregivers who stay long-term are the ones we trust enough to send back to the same families week after week.
- Standing family check-insA regular conversation with the family is part of the relationship, not an exception when something is wrong.
- Newer caregivers paired with experiencedIn the early weeks of a new case, especially harder ones (dementia, post-discharge), so judgment is shared.
- We move quickly when something is offA complaint, a missed shift, a pattern. We do not let it sit and we do not let it slide.
- Long-term caregivers earn the same familiesThe consistency you read about on our other pages is built right here, on Step 7.
“My great grandma is 100 years old (literally) and they take amazing care of her. Katie has great communication and locks in on any concerns or questions we have. I highly recommend!”
We answer the question every family is thinking.
Who is actually going to be walking into the house? You should know exactly how that person was chosen, and we are happy to walk you through it on a free call.
We pay for the background check
Many agencies pass it to the applicant. We do not. Keeps the process honest and accountable to us.
Two references, called personally
Specific questions, not “would you hire them again.” We listen for what the reference does not say.
Insured and bonded
General liability insurance, bonded caregivers. We will provide a current COI on request. The basic threshold any agency you trust should meet.
Locally owned, accountable
Katie does the matching personally. When a question comes up, the answer comes from the owner, not a call center.
Caregiver hiring, answered.
Call (817) 231-0870 and ask for Katie.
If anything on this page raises a question, call and Katie will answer it. You can also send a contact form and we will respond promptly during business hours.